Private institutions outsource custodial, grounds and O & M on an average of 15 percent more than public institutions. Those institutions with less than 5 million square feet (SF) outsource 13.3 percent more than campuses with greater than 5 million SF. Those campuses with less than 5 million SF only outsource 5.5 percent more of their grounds than larger campuses. Conversely, those campuses with more than 5,000 students outsource custodial, grounds and O & M on an average of 11.5 percent more than those schools with less than 5,000 students.
Cost savings and better service quality only account for about 25 percent of why institutions outsource services. Not having the technical expertise and lack of staffing were shown as the major reasons for outsourcing.
Private institutions outsource to increase quality at a 16.6 percent higher rate than public schools. Those schools with greater than 5,000 students outsource 10.2 percent more for better quality than those with fewer than 5,000 students.
Quality measurement was shown to be a mix of responses. Those institutions that have less than 5 million SF appear to be less formal because they perform visual inspections almost 20 percent more than institutions with greater than 5 million SF. It is interesting that those campuses with more than 5,000 students do more visual inspections than those with fewer than 5,000 students.
The numbers for this question are fairly even. The overall perceived increase of outsourcing for the next ten years is shown to be about 30 percent.
Private institutions rate their current outsourcing arrangements 13.5 percent higher (73.3 percent were satisfied) than public institutions (59.8 percent were satisfied). Of public institutions, 40.2 percent gave their outsourcing a neutral or negative satisfaction score.